RSICC FAQ

The process for utilizing RSICC's services is a simple two-step process. Customers must register or be registered with RSICC and have a unique personal identification number (PIN) in order to request software. Once an individual is registered with RSICC they are able to request codes, data, benchmark models or any other type of package that is contained within RSICC's archive. The following FAQ provides useful information about the registration and request processes as well as an explanation of RSICC's cost recovery fee and how our customers can obtain a listing of the packages for which they are licensed by RSICC.

1. How do I register with RSICC?
   
   New customers are required to register with RSICC prior to submitting a request for any code, data or benchmark package. New customers can register by clicking the "Register" link on the RSICC Customer Service page. Individuals are required to provide their contact information, create a pin, identify their organization, and funding sources. Individuals with dual or multiple citizenships are required to provide this information. Failure to provide complete information may result in a delay and/or denial of requests. Back to top of page
2. How do I update my registration with RSICC?
   
   If you are a current RSICC customer, you can update your customer information by clicking the "Update Registration" on RSICC's customer service page. To update your customer information you will need your RSICC pass number and your RSICC password. If you do not remember either your pass number or password, click the link at the bottom of the RSICC Login page to have this information sent to the email address that you used when you last registered with RSICC. If you no longer have access to this email address, please call RSICC at 1-865-574-6176 or email RSICC at pdc@ornl.gov. Back to top of page
3. If I am a current RSICC customer, why do I need to create a PIN
   
   In 2013, RSICC began using electronic forms and identification verification by PIN for requests. This procedure was implemented to minimize delays in the receipt of information from our customers and to expedite the processing of requests. Back to top of page
4. How do I request software from RSICC?
   
   Once registered, customers can request software by clicking on the "Submit Request" link on RSICC's customer service page.
   
   • First, you will be prompted to enter your RSICC pass number and your RSICC password. If you have not updated your contact information within the past 6 months, you will be prompted to perform an update prior to requesting packages.
   • After updating your information, you will be required to create a PIN if you do not have one. You will then be directed to a series of pages to verify your registration information and to acknowledge that you have read the legal notices.
   • Next you will be required to certify your contact information and PIN along with certifications that you agree to the terms of the single-user license and export control agreements.
   • Next, you will be directed to a page from which you can make your package selections as well as select the platform type for which you intend to use the package.
   • Before finalizing your request, you will be required to provide a detailed end-use statement for each package you are requesting from RSICC. Please provide complete and thorough information such that the export control authorities can make an informed decision regarding the approval of your request. Failure to supply sufficient information may delay the processing of your request. After submitting your request, it will be placed in the RSICC queue to be processed. Requests are processed in the order in which they are received.
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5. What are the restrictions associated with the RSICC software license agreement?
   
   The single-user license agreement has been revised to address concerns regarding changes in end-use and/or employment of individuals that have received packages from RSICC. In some instances individuals obtain approvals from our Federal regulators for use of software packages for very specific purposes or while employed or associated with specific organizations. To address this concern, the single-user license agreement has been modified to indicate that the license is only valid for the end-use as stated in the Licensee's request and only while associated with the organization for which the request is being made. Beginning February 1, 2015, the individual's single-user license would no longer be valid if there is a change in the end-use or in the organization for which they obtained the original license. In these cases, the individual would need to submit a new request to RSICC for the package with the new end-use and/or the new affiliation. Back to top of page
6. What is the cost recovery fee?
   
   RSICC does not charge for the packages that we deliver; however, we are required by the Federal government to recoup the cost associated with our operations except for those customers from certain U.S. academic institutions. This fee is based on the cost for RSICC to maintain its archive, update its archive and support customer requests and registrations. This cost also includes the effort required to perform the background and export control compliance checks that are mandated by the Federal government.
   
   RSICC provides its packages at no cost to individuals at academic institutions in the United States that are affiliated/employed/ or enrolled in programs or departments in nuclear engineering as well as requests for Peripheral Shielding Routine (PSR) codes from U. S. citizens and legal permanent residents who are physically located in the U.S. Regrettably, RSICC does not receive sufficient funding from our sponsors to provide packages at no cost to all of our customers. The cost recovery fees reflect the full cost recovery as mandated by our sponsors. The cost recovery fee for those individuals that require more extensive export control and nonproliferation reviews will be $1056 while the cost recovery fee for those individuals that do not require the extensive reviews will be $840. For those individuals that are only approved for access to software using RSICC’s secure cloud server, the fee will be $1,576. These rates will be effective November 1, 2024. The cost recovery fee is typically updated every year on October 1st as required by the U.S. Department of Energy.
   
   An invoice will be sent to you via email if you are required to pay the cost recovery fee. The invoice will contain instructions on how to pay the cost recovery fee depending on your affiliation.
   
   • DOE customers (DOE Federal employees or employees of DOE national laboratories) will be required to utilize the DOE Payment and Collection (DOE-PAC) System for paying the cost recovery fee.
   • Non-DOE Federal customers (employees of other U.S. Federal agencies) will receive instructions on how to pay via the U.S. Department of Treasury’s Intergovernmental Payment and Collection Systems (IPAC) or via other means including ACH, wire, or bank transfer.
   • Other customers will receive instructions on how to make the payment via check written on a U.S. bank, postal money order, PayPal account or any method that PayPal provides including debit and credit cards. Individuals that pay via PayPal will be required to pay the applicable fees charged by PayPal.
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7. How can I obtain a copy of my request history?
   
   Customers can obtain a listing of all of the packages for which they are licensed by RSICC by selecting the Request History link located on the RSICC Customer Service page. You will be prompted to enter your pass number and password and to certify this information. A list of the packages for which you have a license will then be provided and sent to the email address that you provided during the registration process. Back to top of page
8. How is a software package delivered?
   
   Once a request is complete and RSICC has sent the approval email to the customer, RSICC will deliver the software as either a download or by mail. For software that is not downloadable, the software package is sent via United States (U.S.) Postal Service. For customers located in the U.S., packages are sent via first class mail. For international customers, packages are sent via airmail parcel post - these deliveries can take up to 6 to 8 weeks. Please note: Tracking information is not provided with mailings through the U.S. Postal Service. Back to top of page
9. When/how do I dispose of RSICC software?
   
   If you are changing employment, retiring or no longer need software obtained from RSICC, please send an email to pdc@ornl.gov notifying us that the software is no longer required and inform RSICC if the software will be destroyed or returned to RSICC. If you are going to destroy the software please break the DVDs such that they are no longer usable and include photos of the broken DVDs that clearly shows the package name. When returning software to our Center, please make sure you include your name and the location at which you received the software. Back to top of page